Pets at Home Axminster - Axminster

Address: West St, Axminster EX13 5NX, United Kingdom.
Phone:1297631796.
Website: petsathome.com
Specialties: Pet store.
Other points of interest: Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 517 reviews on Google My Business.
Average opinion: 4.5/5.

Location of Pets at Home Axminster

Pets at Home Axminster West St, Axminster EX13 5NX, United Kingdom
1297631796

Open Hours of Pets at Home Axminster

  • Monday: 9 am–7:30 pm
  • Tuesday: 9 am–7:30 pm
  • Wednesday: 9 am–7:30 pm
  • Thursday: 9 am–7:30 pm
  • Friday: 9 am–7:30 pm
  • Saturday: 9 am–7 pm
  • Sunday: 10:30 am–4:30 pm

Introduction

Nestled in the heart of Axminster, a charming market town in Devon, England, lies Pets at Home Axminster, a pet lover's paradise that caters to the diverse needs of both pets and their owners. This comprehensive pet care center, situated at West Street, is dedicated to ensuring the well-being and happiness of all creatures great and small, making it an integral part of the local community.

Main Services

Pets at Home Axminster offers an extensive range of services designed to meet the needs of pets and their owners. Here are some of the key services provided by the store:
  • Pet Supplies: The store offers a vast array of pet food, treats, toys, beds, and accessories for dogs, cats, small animals, birds, fish, and reptiles. Their extensive product range caters to pets of all ages and breeds, ensuring they have everything they need for a happy and healthy life.
  • Grooming Services: The on-site Grooming Salon provides professional grooming services for dogs, ensuring they look and feel their best. Their experienced groomers offer a range of services, including baths, haircuts, nail clipping, and ear cleaning, all tailored to the individual needs of each pet.
  • Pet Care Advice: The knowledgeable and friendly team at Pets at Home Axminster are always on hand to offer expert advice on pet care, nutrition, and behavior. Whether you're a new pet parent or an experienced owner looking for guidance, their wealth of knowledge is invaluable in ensuring your pet's well-being.
  • In-store Services: The store offers a variety of on-site services, including a Pet Passport service for traveling pets, a Microchipping clinic to ensure your pet's safety, and a Pets at Home VET Services clinic for routine check-ups and minor ailments.
  • Delivery and In-store Pick-up: Pets at Home Axminster offers both delivery and in-store pick-up options for added convenience. You can shop online and have your purchases delivered to your doorstep or choose to collect them from the store at a time that suits you.

Location and Access

Pets at Home Axminster is situated at West Street, in the town center of Axminster. Its central location makes it easily accessible to both local residents and visitors to the area. The store is just a short walk away from Axminster's bustling market square, where you'll find a variety of independent shops, cafes, and eateries.

Transportation

Axminster is well-served by public transportation, with regular bus services connecting the town to nearby cities and villages. The nearest bus station is located just a short walk away from the store, at the bottom of West Street. Axminster also has its own train station, which is situated on the South Western Main Line, offering direct services to and from London Waterloo, Exeter, and other nearby towns.

Parking

Pets at Home Axminster benefits from having its own dedicated, wheelchair-accessible car park, ensuring that customers can enjoy a stress-free shopping experience. The car park is located at the rear of the store and offers ample parking spaces, including disabled parking bays. Alternatively, there are several public car parks located within close proximity to the store, offering additional parking options for customers.

Featured Characteristics

Pets at Home Axminster is designed to be a welcoming and inclusive space for both pets and their owners. Here are some of the store's most notable features:
  • Wheelchair Accessibility: The store is wheelchair-accessible, with a wide entrance and well-maintained aisles, ensuring that all customers can shop with ease and comfort.
  • Pet-friendly Policy: Pets at Home Axminster welcomes well-behaved pets into the store, making it a popular destination for pet owners who want to shop with their furry friends by their side.
  • Seasonal Events and Activities: The store regularly hosts seasonal events and activities, such as pet photo days, charity fundraisers, and in-store demonstrations, providing an engaging and fun environment for both pets and their owners.

Practical Information

Here is some practical information to help you make the most of your visit to Pets at Home Axminster:
  • Opening Hours: The store is open seven days a week, with varying opening hours depending on the day. It's best to check the store's website or give them a call to confirm their opening hours before visiting.
  • Contact Information: You can reach Pets at Home Axminster by phone on 1297631796 or via email using the contact form on their website. Alternatively, you can visit their Facebook page for regular updates and to get in touch with the team.
  • Payment Methods: The store accepts a range of payment methods, including cash, debit cards, credit cards, and NFC mobile payments, for added convenience.

Customer Reviews

Pets at Home Axminster has an impressive average rating of 4.5/5 on Google My Business, based on over 500 reviews. Here are some of the positive aspects highlighted by customers in their reviews:
  • Excellent Customer Service: Many customers praise the exceptional customer service they receive from the store's knowledgeable and friendly team, who are always on hand to offer advice and support.
  • Wide Range of Products: Customers appreciate the extensive range of products available in-store, catering to the diverse needs of pets of all shapes and sizes.
  • Convenient Location: The store's central location and ample parking facilities are frequently mentioned as major selling points by customers.
  • Pet-friendly Environment: The pet-friendly policy is a hit with customers, who enjoy bringing their pets along to shop with them.
In conclusion, Pets at Home Axminster is a one-stop-shop for all your pet care needs, offering an extensive range of products and services designed to ensure the well-being and happiness of both pets and their owners. With its convenient location, wheelchair-accessible facilities, and welcoming atmosphere, it's no surprise that Pets at Home Axminster is a beloved destination for local pet lovers and beyond.

Frequently asked questions about Pets at Home Axminster

What services does Pets at Home Axminster offer?

They offer pet supplies, grooming, pet care advice, pet passport service, microchipping, and vet services.

Where is Pets at Home Axminster located?

It's situated at West Street in Axminster town center, near the market square.

How can I get there by public transport?

Axminster is well-served by bus services, with the nearest station a short walk away. The train station is also nearby, on the South Western Main Line.

Is there parking available?

Yes, Pets at Home Axminster has its own dedicated, wheelchair-accessible car park.

Can I shop online and pick up in-store?

Yes, they offer both delivery and in-store pick-up options for added convenience.

Reviews of Pets at Home Axminster

Pets at Home Axminster - Axminster
sl
5/5

Lovely young lady served me and recommended a place where I could buy something, pets at home didn't stock, she was very helpful and even showed me the way on her phone. Unfortunately I couldn't say the same for the tall man that worked there. A man had a problem with a standing order and asked for help with cancelling it. The ladies who worked there were trying to help, unfortunately the male who was asked if he could help was very rude and sarcastic to the customer (who ended up walking out because of this)! The customer was trying to explain his problem and had stayed calm up until this point! Very unprofessional!

Pets at Home Axminster - Axminster
Guy S.
1/5

Accessibility issues make this store impractical for working customers Unfortunately, I have to give this store 1 star due to their recent decision to reduce opening hours, making it virtually impossible for anyone with conventional working hours to visit. This seems like a concerning sign that the store may be winding down operations. The positives: The staff are consistently friendly and helpful, the store is generally clean and well-maintained, and I've noticed genuine improvements in their aquatics department over the years. The major issue: The restricted hours mean working people can no longer access the store for even quick top-ups. This forces customers like myself rely solely on specialist retailers and online shopping instead - exactly the opposite of what a convenience-focused pet store should be encouraging (myself using this store when needing supplies quickly without the time to travel to specialist stores after work) While the reptile food selection remains at typical Pets at Home standard of quality, the real disappointment is losing a local option due to poor accessibility planning. Such a shame to see a store with helpful staff become unusable for the very customers who want to support local retail.

Pets at Home Axminster - Axminster
Louis H.
5/5

A fairly small but very well stocked store. The staff are always super helpful. Parking can sometimes be tight but it's never really been a problem.

Pets at Home Axminster - Axminster
Chloe M.
5/5

Vanessa is always such a wonderful person to talk to when i go in to pets at home , no matter the question she always has the time and always is incredibly knowledgeable,patient and understanding. She helped me so much when I came in to find food to support my cats kidney issues. She is an outstanding representative of Pets at Home ❤️

Pets at Home Axminster - Axminster
Martin M.
5/5

Just went to have a look around. Whilst I was there, I thought I'd just ask questions about a fish tank filter. The assistant was very helpful. She gave me tips on how to maintain my filter and keep a clean, healthy tank I left with a little something for my little fishies

Pets at Home Axminster - Axminster
Adrian W.
5/5

Great place to visit, staff are very friendly and helpful. Good stock and choices. Clean and tidy store.

Pets at Home Axminster - Axminster
Jerry F.
4/5

Do you have everything you can imagine needed for pets. I didn't give them 5 stars because the car park space so limited.

Pets at Home Axminster - Axminster
Mike V. P.
5/5

Great service, very polite and helpful friendly staff