Birmingham Mind - Birmingham

Address: Quay Place, 92-93 Edward St, Birmingham B1 2RA, United Kingdom.
Phone:1216088001.
Website: birminghammind.org
Specialties: Corporate office, Charity.
Other points of interest: Toilet.
Opinions: This company has 32 reviews on Google My Business.
Average opinion: 3.9/5.

Location of Birmingham Mind

Birmingham Mind Quay Place, 92-93 Edward St, Birmingham B1 2RA, United Kingdom

1216088001

Open Hours of Birmingham Mind

Monday: 9 am–11 pm
Tuesday: 9 am–11 pm
Wednesday: 9 am–11 pm
Thursday: 9 am–11 pm
Friday: 9 am–11 pm
Saturday: 9 am–11 pm
Sunday: 9 am–11 pm

Introduction

Nestled in the heart of Birmingham, Birmingham Mind, situated at Quay Place, is a distinguished institution dedicated to promoting mental health and wellbeing within the local community. As a registered charity, it offers a wide array of services, ensuring that individuals receive personalized, high-quality support tailored to their unique needs. This comprehensive article explores the main services, location, featured characteristics, practical information, and positive aspects of Birmingham Mind, as highlighted by its reviewers.

Main Services

Community Development Worker Service: Aims to empower local communities by increasing awareness of mental health issues, reducing stigma, and promoting wellbeing.
Helpline: Provides confidential emotional support and information to anyone experiencing mental health difficulties or supporting someone who is.
Mental Health & Wellbeing Hubs: Offers a safe and welcoming space for people to access information, advice, and support, as well as engage in various wellbeing activities.
North Star Navigation Service: Helps individuals navigate the complex mental health system, providing them with information, advocacy, and support to access appropriate services.
Residential Care: Provides round-the-clock support to those with severe and enduring mental health needs, promoting independence and quality of life.
Rookery Gardens: A therapeutic and social space where service users can engage in gardening activities, promoting physical health, mental wellbeing, and social inclusion.
Support In Your Community and Your Own Home: Offers personalized support to individuals in their own homes or within the community, helping them to maintain their independence and improve their mental health.
Supported Accommodation: Provides safe and stable housing for those struggling with mental health issues, along with practical and emotional support to help them maintain their tenancies and move towards independent living.
Talking Space (Inc Crisis Support): Offers time-limited, solution-focused therapy to individuals experiencing common mental health issues, as well as crisis intervention and support.
The Recovery House: A residential service supporting individuals with complex mental health needs, focusing on relapse prevention, recovery planning, and returning to independent living.

Location and Access

Birmingham Mind is conveniently located at Quay Place, 92-93 Edward St, Birmingham B1 2RA, United Kingdom, in the heart of the city center. The area is well-served by public transportation, with New Street Station, the main city train hub, just a short walk away. Several bus routes also stop nearby. For those traveling by car, there are nearby parking options, including the Snow Hill Car Park and the New Street Car Park.

Featured Characteristics

Person-Centered Approach: Birmingham Mind prioritizes the individual's needs, preferences, and goals, ensuring that support is tailored and empowering.
Experienced Staff: The organization employs a dedicated and skilled team, including mental health professionals, support workers, and experienced volunteers.
Comprehensive Services: Birmingham Mind offers a wide range of services, ensuring that individuals can access the support they need, regardless of their unique circumstances.
Community Focus: The organization is deeply committed to improving mental health and wellbeing within the Birmingham community, working collaboratively with local partners and service users.
Confidential and Non-Judgmental: Birmingham Mind prioritizes confidentiality and non-judgment, creating a safe and supportive environment for all service users.

Practical Information

Contact Information: Phone: 1216088001 | Website: birminghammind.org
Opening Hours: Monday-Thursday: 9:00 AM - 5:00 PM, Friday: 9:00 AM - 4:30 PM | Please note that some services may have different opening hours
Accessibility: The building is wheelchair accessible, and an induction loop is available for those with hearing impairments. Please contact the organization for more information regarding accessibility.
Additional Facilities: Toilet facilities are available on-site.

Positive Aspects from Reviews

Birmingham Mind has received an average rating of 3.9/5 from 32 reviews on Google My Business, reflecting the positive experiences of many service users and users' families. Some of the most frequently mentioned positive aspects include:

Empathetic and Supportive Staff: Reviewers often comment on the kindness, compassion, and professionalism of Birmingham Mind's staff, creating a welcoming and supportive environment.
Quality of Services: Many reviewers praise the range and quality of services offered, highlighting the positive impact they have had on their mental health and wellbeing.
Personalized Approach: Reviewers often mention that they feel understood and supported in their individual circumstances, with services tailored to their unique needs.
Community Spirit: Some reviewers comment on the sense of community and connection they feel when engaging with Birmingham Mind's services, emphasizing the importance of peer support and shared experiences.

Frequently asked questions about Birmingham Mind

What services does Birmingham Mind offer?

They provide a Helpline, Mental Health Hubs, Navigation Service, Residential Care, Gardening Therapy, Community Support, Supported Accommodation, Talking Space (including Crisis Support), and The Recovery House.

Where is Birmingham Mind located?

It's situated at Quay Place, 92-93 Edward St, Birmingham B1 2RA, UK, with easy access to public transport and nearby parking.

How does Birmingham Mind approach mental health support?

They use a person-centered approach, prioritizing individual needs, preferences, and goals.

What is the North Star Navigation Service?

It helps individuals navigate the mental health system, providing information, advocacy, and support to access appropriate services.

Does Birmingham Mind offer crisis support?

Yes, through their Talking Space service, which includes crisis intervention and support.

Reviews of Birmingham Mind

Lauren G.

1/5

They are very inappropriate by acting judgemental at times judging you like a book by its cover before you even explain yourself. Sometimes they don’t consider how their behaviour is impacting autistic people emotionally by manipulating autistic people, they are not actually listening to their true feelings. My life has been much better since I’ve not spoke to them. They’re not worth speaking to as they’re clearly a hopeless service ha ha ha. I’ve no longer had disrupted sleep since not speaking as if they’ve been the main problem all my life. They are a terrible/disgusting service. Plus they’re very rude and dismissive in many ways, plus insult you. calls have never ever helped to be honest. They have significant lack of empathy. They’re meant to help people with anxiety which they don’t clearly because when some people have fear and need to speak about their feelings and sometimes people have anxiety about wanting to be prepared with self-defence because of previous experiences, they’re clearly a useless service with helping people as they’re not showing support and they are clearly ignorant with autism and they clearly bully people over their disabilities which means they like to harm people instead of helping. They are not a safe place as they tried to attack people over their brain conditions in order to make someone feel worse instead of better so I love it that I’ve had a luxury life once I’ve stopped speaking to them. Samaritans and sainline are better services.

Brock L.

1/5

Terrible I was a tenant 12 years ago. I complained bout tenant deliberately setting off fire drills at golden hillock road. They did nothing at all. Affected my mental health badly I had to vacate the flat. Was really upset caus I liked the flat. But the constant fire alarm affected me so bad I had to give up the flat. & all caus mind allowed couple trouble makers to live there!

Jonni

5/5

Very helpful service that communicates well with my community mental health team.

Abby A.

4/5

Their helpline volunteer staff I've connected with online; Alisha especially helped me on a very difficult day earlier this year and she has a way of explaining things that can help you shift perspective, even if just a little bit. Stuart also during one time I was experiencing anxiety whilst coming back online again and I felt grounded after speaking with him. 🙏🏾 They state they offer emotional support but this is probably something that would mean something different to different people. .In future I hope to volunteer my time..

Eddiejacey H.

1/5

Wouldn’t bother. Didn’t help in the slightest, was greeted with a rude and dismissive member of staff. Made me feel worse than before I phoned

aveen N.

5/5

Nithya is the lady working in the office She is so kind and professional She deserves 5 starts

RT O.

1/5

The helpline call I had was pretty bad. Trying to get to the help line, they didn't even help. They just said, have you gone for a walk? You need to talk to your doctors well. I Ve tried all that type of stuff. Were not interested at all. You meant to be helping people yet all you did was just say. Have you done this? Have you done that? It was like a checklist. It's not good enough that these people are paid not care

Sayma A.

1/5

Disappointed with this charity. Did a fundraiser for them and requested speakers. The speakers from the charity cancelled a day before the event. Unprofessional, did the event without their support and then contacted them with the amount we raised and provided them with a contact on how to collect the money. They then communicated if they didn't get the money asap it would "lead to us taking further action". Generally impatient and rude, no support but want the money asap. So disappointed with a charity that represents such a good cause.

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