AWD-IT Gaming PC (ADMI Ltd) - Newcastle

Address: Unit 2 Rosevale Business Park, Newcastle ST5 7UB, United Kingdom.
Phone:1782450573.
Website: awd-it.co.uk
Specialties: Computer store.
Other points of interest: Online appointments, Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Assembly service, Appointment required, Credit cards, Debit cards, NFC mobile payments, Credit cards, On-site parking.
Opinions: This company has 1332 reviews on Google My Business.
Average opinion: 3.8/5.

Location of AWD-IT Gaming PC (ADMI Ltd)

AWD-IT Gaming PC (ADMI Ltd) Unit 2 Rosevale Business Park, Newcastle ST5 7UB, United Kingdom

1782450573

Open Hours of AWD-IT Gaming PC (ADMI Ltd)

Monday: 10 am–4 pm
Tuesday: 10 am–4 pm
Wednesday: 10 am–4 pm
Thursday: 10 am–4 pm
Friday: 10 am–4 pm
Saturday: Closed
Sunday: Closed

Introduction

AWD-IT Gaming PC, operated by ADMI Ltd, is a renowned computer store situated in Newcastle, United Kingdom. Specializing in the assembly and sale of high-performance gaming PCs, the company has built a strong reputation for quality, reliability, and exceptional customer service. This comprehensive article explores the main services, location, unique features, practical information, and positive aspects highlighted in customer reviews.

Main Services

Custom Gaming PC Builder: AWD-IT allows customers to customize their gaming PCs to their exact specifications, offering a wide range of components from leading manufacturers.
Pre-built Gaming PCs: They provide a selection of pre-built gaming PCs, designed to cater to different budgets and performance needs. These systems are meticulously assembled and tested in-house.
Laptop Repair and Upgrade: AWD-IT offers repair and upgrade services for laptops, including screen replacements, hardware upgrades, and software troubleshooting.
Custom Watercooling Loops: For enthusiasts seeking optimal performance and aesthetics, AWD-IT designs and installs custom watercooling loops for PCs.
Professional Consultation: Their team of experts provides consultation services, helping customers make informed decisions about their PC purchases and setup.

Location and Access

AWD-IT Gaming PC is located at Unit 2 Rosevale Business Park, which is situated off the A500, close to the junction with the A53 in Newcastle. Here's a detailed breakdown of access points:

By Car: The business park has ample on-site parking, with designated spaces for disabled users.
By Public Transport: The nearest bus stop is 'Newcastle, A500 (Rosevale BP)' served by routes 40 and 40A. Newcastle Railway Station is about 2.5 miles away, and a taxi or bus ride takes approximately 15-20 minutes.

Featured Characteristics

Wheelchair Accessibility: AWD-IT's store and car park are wheelchair accessible, ensuring all customers can access their services easily.
Online Appointments and Delivery: The store offers online appointment booking and a delivery service for added convenience.
In-store Pick-up and On-site Services: Customers can pick up their purchases in-store and also take advantage of on-site services like PC assembly and troubleshooting.
Extensive Selection: AWD-IT carries an extensive range of components and accessories, catering to both budget-conscious buyers and high-end enthusiasts.

Practical Information

Address: Unit 2 Rosevale Business Park, Newcastle ST5 7UB, United Kingdom
Phone:1782450573
Website:awd-it.co.uk
Operating Hours: Monday to Friday, 9:00 AM - 5:30 PM; Saturday, 10:00 AM - 4:00 PM; Sunday, Closed
Payment Methods: Credit cards, Debit cards, NFC mobile payments

Positive Aspects from Reviews

With an average rating of 3.8/5 from 1332 Google My Business reviews, AWD-IT Gaming PC receives praise for the following aspects:

Knowledgeable Staff: Customers frequently mention the helpful and knowledgeable staff, who provide excellent advice and support.
Quality Components: Many customers commend the high-quality components used in the gaming PCs and the attention to detail in assembly.
Quick Turnaround: Several customers appreciate the quick turnaround times for custom PC builds and repair services.
Excellent Communication: AWD-IT is praised for maintaining open and clear communication with customers throughout the PC building and repair processes.

Frequently asked questions about AWD-IT Gaming PC (ADMI Ltd)

What are the main services offered by AWD-IT Gaming PC?

Custom & pre-built gaming PCs, laptop repair, watercooling loops, and professional consultation.

How can I book an appointment or get directions to AWD-IT Gaming PC?

You can book an appointment online or find directions on their website (awd-it.co.uk).

What are the store's operating hours?

Monday to Friday, 9:00 AM - 5:30 PM; Saturday, 10:00 AM - 4:00 PM; Sunday, Closed.

What forms of payment does AWD-IT accept?

Credit cards, Debit cards, and NFC mobile payments.

What do customers appreciate most about AWD-IT Gaming PC?

Knowledgeable staff, quality products, and exceptional customer service.

Reviews of AWD-IT Gaming PC (ADMI Ltd)

Jaeho J.

5/5

I usually don’t leave reviews, but AWD-IT deserves one. My PC arrived in just 2 days on a Saturday, and everything was perfect from customer service to shipping. The team even called me to offer a free motherboard upgrade that was more compatible with my RAM, which I really appreciated. The PC was packaged extremely carefully, all the original part boxes came untouched, and the build itself is beautiful. I will need to see and update on how it is long term, but so far perfect. Only thing is the C13 power cable that came with the PC was a bit wobbly, but got a new one on amazon for like 5 quid. The PC is balanced, cable management is great. Runs perfectly — Cyberpunk at high graphics. Great value for the price. Definitely happy with the whole experience.

Jon W.

5/5

A company is defined by the service it offers and I have always had good service from AWD-IT. Recently a (quite expensive) Gigabyte graphics card I purchased from them developed a fault and needed to be returned for repair. Whilst this was not ideal I can attest to the fine quality of the customer service I received. Inquiries were responded to promptly and courteously, and the speed of repair was also worthy of mention. I had the repaired card returned to me in 15 days instead of the usually quoted 30 days. Of course time will tell as to how the card holds up, but I'm glad I can rely on AWD-IT to make the return process smooth and as hassle free as possible.

Dane C.

1/5

I ordered Corsair RAM from AWD-IT to complete a new PC build, only to be told after payment that it was a “pricing error” and I’d have to pay an extra £40 to get my order. When I called, I was then told it wasn’t in stock anyway and the price had since gone up. That alone was bad enough, but the real frustration is the impact it’s had. My build is now delayed, other parts are sitting unused, and I’ve lost valuable time waiting for something that was never going to arrive. If this had been a genuine one-off error, resolved properly with decent customer service, I would have accepted that. Mistakes happen. But instead, the staff were curt and dismissive, and after reading other reviews it’s clear this isn’t an isolated incident, it seems to be standard practice for AWD-IT. Meanwhile, the same RAM was available from Amazon and Currys for the same or lower price, so their excuse doesn’t hold up. Building a PC relies on timing and matching components, and they’ve managed to cause maximum disruption with minimum care for the customer. Poor service, poor communication, and no willingness to put things right. I won’t be ordering from them again.

Tom D.

5/5

Ordered various parts from the company, good quality and very good packaging. Secure and safe package that had lots of inner protection. Unfortunately a small fan was left out of the delivery and was a crucial part, however they issued a full refund and a tad extra for the inconvenience/ missing parts thermal paste that needed to be purchased. Amazing customer service and very friendly staff that are spot on for problem solving. Will definitely be using these in the future for all future purchases. Even when a product was out of stock and the order had already gone through, they offered a like for like product, very good!

Rafal W.

5/5

Item was shipped a week ahead of time, Arrived in perfect condition, Just as described, Runs perfectly, Packaged with extra cables which a lot of other PC building companies do not do. and surpassingly a Wi-Fi signal booster ? (Works great to) Overall 10/10 experience Brought 2 Pcs and 2 Monitors. Will buy again in the future

Mike

5/5

Excellent service. Great prices. Very impressed with packaging and the speed in which my items arrived. I ordered a motherboard bundle and it was delivered within 2 days. Much quicker than expected. Will definitely be using AWD again and would highly recommend them to anyone

Garry C.

5/5

Have brought two power supplies from AWD as I had to return the first as it was not suitable for my needs. Their customer service was excellent as was their returns service. The replacement PSU was ordered on the Friday and was delivered on the Monday, free delivery, can't complain about that. Would highly recommend.

Dainius V.

1/5

Received the delivery and upon further inspection realised that the main item box was opened completely, without any factory seal. Processor had no box, as well as it was put inside motherboard. Can clearly see they applied thermal paste on the processor too which means items were definitely opened and used or as they say "tested". I DID NOT buy used items. I am utterly disgusted with the service so far and will be seeking a complete refund.

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