O2 Shop West Bromwich - West Bromwich

Address: 33 New Sq, West Bromwich B70 7PP, United Kingdom.
Phone:1212729099.
Website: stores.o2.co.uk
Specialties: Cell phone store, Mobile phone repair shop.
Other points of interest: In-store pick-up, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi-Fi, Wi-Fi, Quick visit, Electronics, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 170 reviews on Google My Business.
Average opinion: 3.9/5.

Location of O2 Shop West Bromwich

O2 Shop West Bromwich 33 New Sq, West Bromwich B70 7PP, United Kingdom

1212729099

Open Hours of O2 Shop West Bromwich

Monday: 9 am–5:30 pm
Tuesday: 9 am–5:30 pm
Wednesday: 9 am–5:30 pm
Thursday: 9 am–5:30 pm
Friday: 9 am–5:30 pm
Saturday: 9 am–5:30 pm
Sunday: 11 am–5 pm

Introduction

The O2 Shop in West Bromwich, located at 33 New Square, is a premier destination for mobile and electronic needs in the heart of the West Midlands. With a commitment to exceptional customer service and a wide range of products and services, this store has become a trusted hub for tech enthusiasts and casual users alike.

Main Services

Mobile Device Sales: The store offers a vast selection of the latest smartphones, tablets, and accessories from leading brands, including Apple, Samsung, and Google, among others.
Contract Upgrades and SIM-Only Deals: O2 West Bromwich specializes in helping customers upgrade their devices or switch to SIM-only plans, providing expert guidance on the best options based on individual needs.
Mobile Phone Repair: The store features a dedicated repair service, offering quick and efficient solutions for cracked screens, software issues, and other common problems.
In-Store Pickup: O2 West Bromwich enables customers to purchase devices online and pick them up in-store, ensuring a hassle-free shopping experience.
Customer Support and Advice: The knowledgeable team at O2 West Bromwich is always ready to provide assistance with device setup, troubleshooting, and answering customer questions about mobile plans and features.

Location and Access

The O2 Shop in West Bromwich is situated in the bustling New Square shopping center, just off the A41, providing excellent connectivity from nearby areas like Dudley, Walsall, and Birmingham. The store is easily accessible by public transportation, with regular bus services stopping nearby. For those who prefer to drive, there is a wheelchair-accessible car park available within the shopping center.

Featured Characteristics

Wheelchair Accessibility: The store and its adjacent car park are both wheelchair-accessible, ensuring that all customers can enjoy a comfortable shopping experience.
In-Store Wi-Fi: O2 West Bromwich offers free Wi-Fi to customers, allowing them to browse, stream, or work while in the store.
Quick Visit Service: For customers short on time, the store provides a quick visit service, enabling them to complete simple tasks like topping up credit or upgrading their device swiftly.
Electronics and Accessories: In addition to mobile devices, the store stocks a range of electronics, including wearables, smart home devices, and accessories like cases, chargers, and headphones.
Payment Options: O2 West Bromwich accepts various payment methods, including credit and debit cards, as well as NFC mobile payments for added convenience.

Practical Information

Address: 33 New Sq, West Bromwich B70 7PP, United Kingdom
Phone:1212729099
Website:stores.o2.co.uk
Opening Hours: Monday to Friday: 9:00 AM - 7:00 PM, Saturday: 9:00 AM - 6:00 PM, Sunday: 11:00 AM - 5:00 PM

Positive Aspects from Reviews

With an average rating of 3.9/5 from 170 reviews on Google My Business, O2 West Bromwich consistently receives praise for its helpful and friendly staff, as well as the convenience and efficiency of its services. One customer, Sue, highlighted the good service received while sorting out their contracts, noting that there were "No problems at all" during their visit. This positive feedback is a testament to the store's commitment to providing excellent customer service and a pleasant shopping experience.

Frequently asked questions about O2 Shop West Bromwich

What are the store's opening hours?

Monday to Friday: 9:00 AM - 7:00 PM, Saturday: 9:00 AM - 6:00 PM, Sunday: 11:00 AM - 5:00 PM

Does the store offer mobile phone repairs?

Yes, the store features a dedicated repair service for common problems.

Can I pick up a device I purchased online?

Yes, the store offers in-store pickup for online purchases.

Is the store wheelchair accessible?

Yes, both the store and its adjacent car park are wheelchair accessible.

What payment methods does the store accept?

The store accepts credit and debit cards, as well as NFC mobile payments.

Reviews of O2 Shop West Bromwich

Yvonne R.

4/5

My sister Sue and myself popped in Saturday to sort out our contracts and received good service from staff there. No problems at all

j S.

1/5

I visited the o2 store at new square west bromwich.i had to swap a sim car which was dealt with by a chap called liam and carrried out my request fine. Then i enquired about a new mobile as im on a rolling contract. I was passed on to a rep who went through deals with me as i told him what i was after and my budget.i also agreed to take out broadband with virgin(who i have had and think they are rubbish)but as it was a package i agreed to take out the deal when i next came into store 3 days later.the rep told me he would not be in but his colleague would so i specifically asked him to explain to the other rep exactly what deal we worked out and he told me the other rep will do you the same deal as he knows what deal it was. So i got out of work early got to west bromwich paid for parking and got to the 02 store upon where i met the rep.i told him i was there to take out the deal i had arranged with his colleague,to which he said he couldnt remember!! I explained ro him the deal i was shown. So after some explaining we went to his sales pad and he told me that the deal i was presented now didnt exist!! And that his colleague may have shown me a phone which wasnt the one i wanted,again i explained exactly to him the soecs we discussed and he told me it was impossible. So…either his friend needs to clean his ears out or they need to understand what the customer is saying in plain english!! The communication is clearly diabolical,the understanding of a customer was pathetic and i wasted my whole day with the o2 deal that now didnt apparently exist which i clearly went through with the previous rep. What a joke what a real let down to where staff in a communications company cannot communicate with themselves or customers!! What a pathetic joke. Never again will i bother with clowns. Time to get rid of my o2 (o poo) service. Absolute crap avoid this o2 store like the clap!!!

Philip M.

1/5

I've been charged double today not happy at all usually 20 pounds a month been charged 40 od pounds may be going to another provider

Rawand J.

1/5

I have seen really rude situations in that shop , staff ( i think he was Pakistani) was taking advantage of two customers ( they were struggling with English) . I will never come back to that shop . I don’t recommended at all ….

Karan V.

1/5

My first experience with o2 and that’s shit . I had a. Phone and staff didn’t ask you want today u want delivery at home or you want to collect another day he just did it his own and told you can collect it in 2-12-2024 or most probably 3-12-2024 But today is 05-12-2024 no update for collection shit

Proud M.

2/5

Went into O2 West Bromwich to upgrade my daughter’s phone. They asked if I had a Virgin media broadband contract to which I replied yes. I’ve been with Virgin media for over 18 years. The lady serving us put my address into the system and it wasn’t showing that my address had Virgin media broadband, she then went across to her colleague and told him that it was not showing up on the system and he proceeded to tell her that I was lying. I proceeded to show my email with my Virgin media bill and he looked like a deer caught in very bright headlights. He turned beetroot red and disappeared to the back of the shop and was not seen again. Shame on you!! Do not assume people are lying as it makes you look silly, when you are proved wrong. Embarrassing.

Jane G.

5/5

Popped in West Brom today, brilliant service - friendly, efficient- thank you

Stephen T.

5/5

Hi, i used the o2 New Square store in West Bromwich for the first time to buy a new phone, as i entered the store i was greeted by a member of staff, who was very polite, i told him about the problem i had with my old phone and he introduced me to Amraj, Amraj help me choose a new phone , he wasn't a pushy sales man, like the one's I've dealt with in the past, Amraj spent at least 1 1/2 hrs transferring my data to the new phone, what a great job Amraj, I went back a couple of days later asking if Amraj could help with getting my Email set up on the phone, there was a little problem getting it, so his colleague Shannon got involved and between them its all sorted now. A Big thank you Amraj and Shannon I never got this support from my previous provider. well done O2 West Bromwich. regards Steve.

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